ServiceNow’s complete and integrated service operations solution, ServiceWatch builds seamlessly on your existing ServiceNow ITSM investment – including CMDB, Incident, Problem, & Change Management and Service Catalog.
Manage – Make your CMDB service-aware by automating discovery of your business services and IT infrastructure – and how they are related.
Visibility – Easily detect and diagnose service issues by capturing and correlating service and infrastructure events across multiple IT systems and monitoring tools.
Improve – Restore services more quickly by automatically remediating service issues.
Automate – Reduce the risk of planned changes by seeing their potential impact on your business services.
Strategic – Enhance self-service by automatically provisioning and configuring requested services – including provisioning and cost management of public and private cloud services.
Optimize – Strengthen governance with repeatable, controlled, and auditable service operations processes
ServiceWatch solutions are designed to fit your needs. In addition to the full ServiceWatch Suite, we also offer a package for each phase of your service operations maturity level:
Mapping – ServiceNow’s entry‑level service‑visibility solution includes both business service and infrastructure discovery, giving you a unified, connected view of your entire IT network and the services it supports.
Insight – ServiceNow’s service‑availability solution includes event management, business service discovery and infrastructure discovery.
Full Suite – ServiceWatch Suite is a complete and integrated service operations solution that builds seamlessly on your existing ServiceNow ITSM investment.