IT Operations Management

Enhance Visibility, Prevent Service Outages, and Maximize Operational Agility

ServiceNow’s complete and integrated service operations solution, ServiceWatch builds seamlessly on your existing ServiceNow ITSM investment – including CMDB, Incident, Problem, & Change Management and Service Catalog.

Manage – Make your CMDB service-aware by automating discovery of your business services and IT infrastructure – and how they are related.

Visibility – Easily detect and diagnose service issues by capturing and correlating service and infrastructure events across multiple IT systems and monitoring tools.

Improve – Restore services more quickly by automatically remediating service issues.

Automate – Reduce the risk of planned changes by seeing their potential impact on your business services.

Strategic – Enhance self-service by automatically provisioning and configuring requested services – including provisioning and cost management of public and private cloud services.

Optimize – Strengthen governance with repeatable, controlled, and auditable service operations processes

Which Solution is Right for You?

ServiceWatch solutions are designed to fit your needs. In addition to the full ServiceWatch Suite, we also offer a package for each phase of your service operations maturity level:

Mapping – ServiceNow’s entrylevel servicevisibility solution includes both business service and infrastructure discovery, giving you a unified, connected view of your entire IT network and the services it supports.

Insight – ServiceNow’s serviceavailability solution includes event management, business service discovery and infrastructure discovery.

Full Suite – ServiceWatch Suite is a complete and integrated service operations solution that builds seamlessly on your existing ServiceNow ITSM investment.