IT Service Management

Engage Business Users and Deliver Automated IT Services with the Market-Leading Cloud ITSM Solution

You want to deliver services and innovative business solutions, not spend time looking after infrastructure. Your business users want work‑related services to be just as convenient as the apps they use in their personal lives.

ServiceNow’s market‑leading ITSM solutions give you end‑to‑end visibility into your ITIL processes and infrastructure through a single system of record for IT. This enables you to consolidate fragmented tools and legacy systems, all while automating service management processes. ServiceNow’s simple and consistent approach increases efficiency, lowers costs, and helps you devote more time to innovating and delivering the consumer‑like self‑service experience that users expect.

Consolidate – Create a single system of record. Consolidate redundant, legacy service tools into a single system

Automate – Boost productivity. Automate manual, repetitive tasks to free up time for other tasks that add value to the business

Control – Help employees help themselves. Replace a difficult and slow user experience with a single, efficient, consumer-like portal that enables self-service wherever possible

Standardize – Increase efficiency. Standardize service processes across IT, increasing the speed of request fulfillment

Enable – Add value.  Empower your customers to get their work done and your team to focus on higher value-add projects