• Implementation Training and Operations Manuals – Whether you are using an entirely out-of-box solution or a completely custom implementation, ReliaSource has the training and documentation to support your requirements. We focus on getting your end-users up and running quickly with short tutorials and easy to understand user guides that explain exactly how YOUR system is designed to operate and define the processes implemented in ServiceNow. Additionally, comprehensive manuals are available to define and describe in-depth, the components of your system to enhance Systems Administration and knowledge transfer. This documentation enhances end-users understanding of the front-end systems and the backend processes that comprise your ServiceNow implementation and offers your systems team a deep understanding of the implementation.
  • On-Site Training – ReliaSource has the capability to deliver a wide variety of ServiceNow course offerings from basic end-user training, systems administration and implementation to scripting and application development. These course can be built to meet your specific needs or can leverage the existing course offerings of ServiceNow. The focus can be a train-the-trainer engagement where we are equipping your IT or Training staff to engage and educate end users or other systems professionals, or we can engage directly with both the end-user and IT staff to deliver the skills necessary to maximize the value generated for your organization from ServiceNow.
  • On-Demand and Computer Based Training (CBT) – ReliaSource offers a complete on-line, computer based training program as another option for meeting user education needs. These offerings can be instructor lead (remotely) or completely ad-hoc/on-demand and feature interactive training methods utilizing narrated videos, presentations, downloadable takeaways, interactive quizzes and completion certificates. This option is also nice as a way to train new employees quickly without the need for an entire training class.